Overview
At Fe Saudi Fashion, we prioritize customer satisfaction and take every measure to ensure the quality of our products. Below are our policies regarding refunds and exchanges:
- No Refund Policy
We do not offer refunds for purchased items. Instead, we provide options for exchange under specific conditions. - Exchange for Damaged Items
- If the item arrives damaged due to shipping, you may request an exchange.
- To initiate an exchange, please contact us within 5 days of receiving the item and provide photographic evidence of the damage.
- Once the item is reviewed and the damage is verified, we will exchange it for the same product or provide store credit.
- Exchange for Incorrect Size
- If the size does not fit, we are happy to exchange the item for a different size, subject to availability.
- To request a size exchange, you must notify us within 5 days of receiving the product, ensuring it is in its original, unworn, and unwashed condition with tags intact.
- Important: Customers are responsible for all shipping costs associated with size exchanges. We strongly recommend carefully checking our size chart and product details before making a purchase to avoid this inconvenience.
- Quality Assurance
- All items undergo strict quality control checks to ensure they are free from defects before shipping. However, in the rare case of an oversight, we will work with you to resolve the issue promptly.
- Conditions for Exchange
- Exchanges are only accepted if the item is returned in its original packaging, unused, and in resaleable condition.
- Customers are responsible for the shipping costs of returning the item, except in cases where the product was damaged during shipping.
- Limitations
- Items purchased on sale or as part of special promotions are not eligible for exchange.
- Exchanges are limited to one request per order.
Our team is committed to making your shopping experience smooth and enjoyable. If you have any concerns or questions, feel free to reach out to our customer service team at customer@fesaudifashion.com
Thank you for choosing Fe Saudi Fashion!